Isolated
Each organization’s data kept apart by the database
Encrypted
HTTPS everywhere; secrets encrypted in storage
Erasable
One person’s data erased on request, and checked
Information We Collect
We collect information that you provide directly to us when you register for an account, create or modify your profile, set preferences, sign up for or make purchases, contact customer support, or communicate with us.
Account Information
Name, email address, password, and company details.
Chat Logs
Data processed by your chatbots (we do not use this for training base models without consent).
Usage Data
Information about how you use our API and dashboard.
How We Use Your Information
We use the information we collect to operate, maintain, and improve our services, including:
Service Delivery
Providing and delivering the products and services you request.
Transactions
Processing transactions and sending related information.
Communications
Sending technical notices, updates, security alerts, and support messages.
Security
Detecting and preventing fraud and other illegal activities.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal data. What we do today, and what isn't in place yet, is set out on our Trust and security page (aichatbotengine.com/trust).
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Additionally, when you delete a crawled website source from your account, all associated data—including indexed pages and vector embeddings—is permanently deleted from our servers immediately.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. Contact us to exercise these rights.
Access
Request a copy of your personal data.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your personal data.
Portability
Request transfer of your data to another service.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, our team is here to help.
privacy@chatbotengine.ai