Recover abandoned carts, answer product questions, and handle post-purchase support — around the clock. AI Chatbot Engine reads your store's products, policies, and FAQ so shoppers get real answers instantly.
Shopify merchants lose sales every night, every weekend, and every holiday — not because customers don't want to buy, but because no one is there to answer "does this come in size medium?" or "what's your return policy?" By the time your support team replies in the morning, the buyer has moved on to a competitor.
AI Chatbot Engine crawls your Shopify store's product pages, collections, shipping policy, returns policy, and FAQ, and turns them into an AI assistant that answers shopper questions instantly. Not with scripted flowcharts — with real, conversational answers grounded in your actual store content.
Installation takes minutes and doesn't require a Shopify app listing or developer. Add the embed script via your theme's custom code section and the chatbot appears on every page of your store. Works with any Shopify theme — Dawn, Debut, custom Liquid themes, and headless storefronts.
The features that matter, without the enterprise price tag.
Reads your product pages, variants, collections, and descriptions. Answers questions about sizing, materials, compatibility, and availability from your actual catalog.
Knows your shipping zones, rates, and timelines from your policy page. Saves your team from answering the same "how long does shipping take?" question fifty times a day.
Walks customers through your return policy and eligibility. Reduces support load while keeping customers informed.
Proactive prompts catch browsers who are about to leave, answer their last question, and nudge them back to checkout.
When a shopper asks about a product, the bot can suggest complementary items from your catalog — driving AOV without being pushy.
One script tag in your theme's custom code. No Shopify app install, no theme edits, no developer required.
Shopify's built-in chat is good for human replies. Here's where an AI chatbot complements it.
| Feature | AI Chatbot Engine | Shopify Inbox |
|---|---|---|
| AI-powered automatic answers | Limited auto-replies | |
| Trained on your product catalog | ||
| Answers without a human agent | ||
| Works 24/7 | When agents online | |
| Multi-language support | 95+ languages | Limited |
| Free plan available | Free forever | |
| Escalates to human when needed | Human-only |
Comparison based on publicly available pricing and features at time of writing. Visit Shopify Inbox's site for current details.
No. You add a single script tag to your theme's theme.liquid file (or via the "Custom code" section in newer themes). No app store install, no permissions to approve, no developer required.
Yes. The embed is platform-agnostic, so it works with Hydrogen, Next.js commerce frontends, and any custom Shopify storefront.
We crawl your storefront like a search engine — product pages, collection pages, policy pages, and FAQ. The chatbot answers using that content. If you add new products, you can trigger a re-crawl anytime (or let paid plans do it automatically).
The chatbot answers questions and recommends products. For actual checkout, we hand shoppers off to your standard Shopify cart — we don't interfere with your conversion funnel or checkout flow.
The bot politely says it doesn't have that information and offers to connect the shopper with your team via email, WhatsApp, or your existing Shopify Inbox. No dead ends.
No. The widget loads asynchronously after the page is visible, so it doesn't affect Largest Contentful Paint or Shopify's performance scores. Your Lighthouse / Core Web Vitals won't change.
Yes. The free plan is a permanent plan — not a Shopify trial that ends in 14 days. For small and mid-sized stores, the included monthly message volume is enough. Larger stores can upgrade when needed.
Install in 5 minutes. Trained on your products. Works 24/7. Free to start, no credit card.
Free forever · No credit card · Cancel anytime