How a leading fintech unicorn reduced support tickets by 85% using our autonomous voice agents.
Fintech moves fast. Trust is everything. When "FinCorp" (pseudonym) reached 1 million active users, their support team was drowning. Average response times hit 48 hours. It was a crisis.
The Solution: Voice + Chat Agents
They deployed our multi-modal agents across their app and phone lines. The goal wasn't just to deflect calls, but to resolve them.
The Results
- 85% Reduction in human-handled tickets.
- Instant Resolution for password resets, transaction disputes, and card blocks.
- CSAT Score increased from 3.2 to 4.8 out of 5.
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